FAQ

Shipping Information

Default shipping: Canada Post Lettermail

Within Canada: about 3–4 business days
To the US: 5–8 business days
International: around 6 – 18 business days. It will first be delivered like a Canadian domestic package, and then handed off to the local mail service in your country

International shipping can take quite a while, and delays are possible. If you’re worried about your order, feel free to reach out, and I’ll check in on it with you. Just keep in mind that once it’s sent, delivery is in the hands of the postal service.

💌 Heads up: Lettermail is budget-friendly but doesn’t come with tracking, and timing can be unpredictable. Weather, holidays, and customs might add delays. Once I ship your order, delivery time and success are in the hands of the postal service. I do not have control over delays caused by couriers.

Why hasn’t my order arrived yet?
Please check the estimated delivery times in the Shipping Information section. Lettermail can take the scenic route—it may arrive earlier or later than expected. If it’s been more than 8 weeks (2 months) since I shipped your order and it still hasn’t arrived, please contact me with your order number. We’ll figure it out together.

My order arrived damaged. What should I do?
Please message me as soon as possible with your order number and a photo of the damaged item. I’ll work with you to find a solution.

Do you accept returns or exchanges?
Due to the nature of small-batch art products, I generally do not accept returns or exchanges. If there’s an issue with your order, please reach out, and I’ll do my best to help.

Do you offer tracked shipping?
Yes! Tracked shipping is available for an additional cost. You can choose this option at checkout！